Background of the study: The rapid changes in business operations in contemporary times in the form of technological improvement require banks in Nigeria to serve their customers electronically. Traditionally, banks have been in the forefront of harnessing technology to improve t...

ABSTRACT: This study was carried out to examine the assessment of guests satisfaction of service quality in the hotel industry in Uyo Local Government, Akwa Ibom State. Specifically, the study examined the relationship of service quality...

ABSTRACT: The purpose of this study was to investigate the client orientation of service employees and service quality, using a case study approach focused on Momas System and Cometstar in Kano State. The present study specifically investigates the significance o...

BACKGROUND OF THE STUDY: Logistics management encompasses the crucial task of efficiently and effectively coordinating the transportation of both raw materials and finished goods from their respective production sites to the ultimate point of purchase. Prior to being utilise...

Abstract: This study investigates the effects of ATM on the performance of Nigerian banks. Available studies have concentrated on the significant dimensions of ATM (automated teller machine) service quality and its effect on customer satisfaction with a bias against ATM producers...

ABSTRACT: This study was carried out to examine the assessment of guests satisfaction of service quality in the hotel industry in Uyo Local Government, Akwa Ibom State. Specifically, the study examined the relationship of service quality...

CHAPTER ONE

INTRODUCTION

Background of the Study: The role of customers in services is always emphasized in the marketing literature, especially in the recent development of a...

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY: Realizing a good quality product in the market (whether it is a physical or service product) gives benefits to both organizat...

CHAPTER ONE

INTRODUCTION

Background of the study: Sales promotion involves the marketing activities other than advertising, publicity or personal selling, that stimulate consumers’ purchase and dealer effectiveness. The...

CHAPTER ONE

INTRODUCTION

Background of the Study: It is useful to keep in mind that more than ninety percent of international trade takes place on the sea or is transported by...

CHAPTER ONE

INTRODUCTION

Background to the study: The widespread adoption of e-governance in many countries throughout the world is based on its seeming capacity to expedite t...

1.1 Background of the Study

The research consists of several basic steps. The first step consists in the self-evaluation by the respective companies of the quality of their own products, while the third step is essentially a comparison of results, so that any difference...

BACKGROUND TO THE STUDY: Customer happiness and brand credibility have both recently been acknowledged as crucial elements in any company's growth. Customer satisfaction, which has to do with meeting, exceeding, and ultimately fulfilling consumers' expectations, is the se...

ABSTRACT

Given poor maternal services utilization and associated high maternal mortality risk in Nigeria, we document policy-amenable supply and demand factors impacting women’ use of skilled ANC and institutional delivery services. Using a cross-sectional design, we analyzed data...

ABSTRACT

User satisfaction is one of the key research area of Information Technology (IT) particularly, Information System (IS). It is recognized by many researchers as a significant factor in determining IS success. In view of it competitive advantage, most business organizations nowad...

1.1Background to the Study

Every organization is concerned with what should be done to achieve sustained high levels of performance through its workforce. This means giving close attention to how individuals can best be motivated through such means as incentives, rewards, leadership, an...

A CRITICAL ASSESSMENT OF THE IMPACT OF OUTBOUND MEDICAL MIGRATION ON NIGERIA HEALTH SECTOR: A CASE STUDY OF MEDICAL AND DENTAL COUNCIL OF NIGERIA

Chapter One: Introduction

Background of the Study

Medical migration, also known as brain drain, has emer...

THE BRAIN DRAIN PHENOMENON: EXAMINING THE LONG-TERM EFFECTS OF JAPA ON NIGERIA'S HEALTH SECTOR

Chapter One: Introduction

Background of the Study

The "Japa" phenomenon, characterized by the mass migration of skilled and...

IMPACT OF JAPA ON NIGERIA’S HUMAN CAPITAL DEVELOPMENT: ASSESSING THE LOSS OF SKILLED LABOR

Chapter One: Introduction

Background of the Study

The "Japa" phenomenon, which describes the mass migration of Nigerians to fo...

JAPA AND ITS EFFECTS ON THE NIGERIAN HEALTH SECTOR: ANALYZING THE BRAIN DRAIN IN HEALTHCARE.

Chapter One: Introduction

Background of the Study

The Nigerian health sector has been profoundly impacted by the phenomenon of "Japa,&q...

JAPA AND ITS INFLUENCE ON NIGERIAN HEALTHCARE SYSTEM: ANALYZING THE EFFECTS ON HEALTHCARE DELIVERY AND ACCESS TO SERVICES.

Chapter One: Introduction

Background of the Study

The Japa phenomenon, characterized by the mass migration of...

PUBLIC HEALTH CRISIS: THE EFFECTS OF JAPA ON HEALTHCARE DELIVERY IN NIGERIA.

Chapter One: Introduction

Background of the Study

The Japa phenomenon, marked by the mass migration of Nigerians seeking opportunities abroad, has significa...

1.1Background to the Study

In the service industry, particularly the banking sector, across the world, the delivery of high quality services to customers is a key factor affecting the performance of firms(Akinci, Atilgan- Inan, & Aksoy 2010; Aliyu &Tasmin, 2012). It is thus real...

ABSTRACT.

The purpose of this research is to investigate the impact of information technology software quality characteristics on the business value of an adopting organization. This phenomenon was explored empirically by examining three research questions; 1.) What is the impact of sys...

THE IMPACT OF MEDICAL INFLATION ON THE HEALTH OF CHILDREN AND NURSING MOTHERS IN FCT ABUJA: A CASE STUDY OF PUBLIC VS. PRIVATE HOSPITALS

CHAPTER ONE: INTRODUCTION

1.1 Background of the Study

Healthcare inflation is a global issue, bu...