BACKGROUND OF THE STUDY: Financial institutions have been early adopters of smart card and credit cards technology, in the system and more recently, the launching of internet banking have transformed the world into a global village linked with electronic impulses...

Background of the study: The rapid changes in business operations in contemporary times in the form of technological improvement require banks in Nigeria to serve their customers electronically. Traditionally, banks have been in the forefront of harnessing technology to improve t...

ABSTRACT: This study is aimed at ascertaining the impact of internet banking services expenditure on the profitability of commercial banks in Nigeria; with the focus on Diamond Bank Plc. Internet technology holds the potential to fundamentally change banks and the banking industr...

Background of the Study: Communication is acknowledged all over the world as the most distinctive factor for human interaction. Over the years it has become needful for organization to relate with customers. Hitherto internet era in the world, customers largely s...

ABSTRACT: The main  objective of this study is focused on an appraisal and challenges of internet banking system in Nigeria banking environment using Access Bank PLC, Federal Capital Territory, Abuja as case study.. The study will further investigate wh...

Background to the study: Businesses, which involve individuals, groups of individuals, companies or corporations in public and private sectors play an important role in the economic development of a given country. In this era of globalization, the demands for goo...

ABSTRACT: This project focuses on the utilisation of the internet in banking operations. The internet, in its constantly evolving state, has become a significant means of business communication and global data transfer. Banks and other financial institutions are increasingly util...

CHAPTER ONE

INTRODUCTION

Background of the study: The notion of electronic banking was born as a result of technological improvement in the banking system. Customers no longer...

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY: Relationship marketing is one of the aspects of newly developed philosophy in marketing, which is Holistic marketing. It hold...

CHAPTER ONE

INTRODUCTION

BACKGROUND OF THE STUDY: Every organization, business, industry and government uses technology to convert its inputs into output to attain its organiz...

CHAPTER ONE

INTRODUCTION

Background of the Study: The low productivity, profitability and efficiency of many Nigeria banks necessitate the introduction of information technolo...

CHAPTER ONE

INTRODUCTION

Background Of The Study: The introduction of electronic banking, online transactions and mobile banking in Nigeria has paved way for a new era of...

CHAPTER ONE

INTRODUCTION

Background Of The Study: The introduction of electronic banking, online transactions and mobile banking in Nigeria has paved way for a new era of deve...

CHAPTER ONE

INTRODUCTION

Background of the Study: Automated Teller Machines, sometimes known as ATMs, are machines that allow clients of banks to do financial transactions. Typically, a user will insert a specific plastic card...

CHAPTER ONE

INTRODUCTION

Background of the Study: Today’s business environment is extremely dynamic in nature. It has experienced rapid changes as a result of technologi...

CHAPTER ONE

INTRODUCTION

Background Of The Study: Nigeria's financial landscape has never been static. New services and products are offered on a regular basis, changing t...

1.1Background to the Study

In the service industry, particularly the banking sector, across the world, the delivery of high quality services to customers is a key factor affecting the performance of firms(Akinci, Atilgan- Inan, & Aksoy 2010; Aliyu &Tasmin, 2012). It is thus real...